Introduction

It's the middle of the night or you just stepped out of the office.

Your business just went offline. Downtime can cost you thousands of dollars per hour.

Our monitoring system detected the failure and notified you in real time with precise information as to what happened.

Peace of mind starts with knowing that the Ticketing system is there for you.

Ticketing

Ticketing provides you and your team with custom notifications, telling you exactly what went down.

Ticketing drastically improves your response time to a downed system.

Ticketing stays with you throughout the whole process. If you ever have a problem with the same machine, you can view the past tickets and see how the problem was solved last time.

Ticketing is only a part of maintaining your business. By properly setting up limits and doing proactive monitoring you can prevent many problems before your users even notice.

Take a quick look at the overall health by watching the Dashboard.

Dashboards

Dashboards quickly tell you the health of your business; you are able to notice when something goes wrong within seconds.

It gives you a simple view of all of your machines. Whether you have three servers or three thousand, the Dashboard view will allow you to directly pinpoint the problem in a matter of seconds.

With a single click, you can directly go to different locations or to the equipment that is having problems. Dashboard also displays pending tickets, so that you can always stay updated.

By defining locations properly it only takes a second to segment off any problems into logical groups. But grouping doesn't stop there. Check out all the different ways you can use groups.

Grouping

When you run a data center with thousands of servers finding hot spots and keeping appropriate cooling is a challenge.

With our grouping charts you can group servers from different DC zones and do base line analysis of their temperatures through an easy-to-view graph. Find out any hot spots or problems in seconds.

When you manage many servers, it can be hard to pinpoint when one is acting up. When things start to go wrong you are left to figure out where the problem started.

With the use of group charts finding out the outlier is simplified. With one quick glance you can see which server within a group is outside normal parameters.

Grouping is a way of adapting our solution to your needs. We understand that everyone has different needs. That's why we support many customization options.

Customization

Ticket notifications are sent according to your needs. You choose who gets notifications and when. Setting up availablity is just a matter of selecting a block of hours.

When viewing tickets, you customize each ticket through annotations and assignments.

With white labeling you can customize and brand the portal to your needs. From corporate identity to reselling opportunities you didn't have before, white labeling opens a wide spectrum of possibilities.